REFUND & CANCELLATION POLICY

1. GENERAL OVERVIEW

At FIXTORS, we value transparency and fairness in all transactions between clients and credit repair professionals. This Refund & Cancellation Policy outlines the conditions under which refunds may be granted and the terms for canceling services on the platform.

2. CLIENT REFUNDS

2.1 Eligibility

Clients may be eligible for a partial or full refund in the following situations:

  • The Service Provider fails to deliver the service as described.
  • The agreed-upon 80% resolution threshold (based on number of issues disputed/resolved) is not achieved within the specified timeline.
  • The Service Provider becomes inactive, unresponsive for more than 7 consecutive business days, or violates FIXTORS’s Service Terms.

2.2 Refund Time Frame

Refund requests must be submitted within 10 business days of the service deadline or last documented activity.

3. NON-REFUNDABLE SCENARIOS

Refunds will not be granted in the following cases:

  • Client fails to provide required documentation or respond to requests in a timely manner.
  • Disputes were attempted but denied by credit bureaus (with documented proof).
  • Client voluntarily cancels after significant progress has been made (e.g., >50% of disputes completed).
  • Time delays caused by credit bureau processing or federal holidays.

4. SERVICE PROVIDER CANCELLATION & LIABILITY

Service Providers who cancel an order after acceptance or fail to deliver must:

  • Notify the client and FIXTORS  support team immediately.
  • Provide a documented explanation of the issue.
  • Accept platform-initiated refunds or reassignments, if required.

Repeated cancellations or refund-triggered events may lead to:

  • Temporary suspension
  • Lower visibility in search results
  • Permanent removal from the platform

5. HOW TO REQUEST A REFUND

Clients must submit refund requests through the following steps:

  1. Log in to your FIXTORS  dashboard.
  2. Click “Request Refund” under the booking record.
  3. Upload supporting documentation or screenshots.
  4. Await FIXTORS  support review (response within 3–5 business days).

If approved, refunds will be returned to the original payment method within 7–14 business days.

6. CANCELLATION POLICY

6.1 Client-Initiated Cancellation

Clients may cancel bookings:

  • Within 24 hours of purchase, with no penalty, if work has not started.
  • After 24 hours, only if the Service Provider agrees or progress is less than 20%.

6.2 Service Provider-Initiated Cancellation

Service Providers must cancel only through the official dashboard and include a reason. Clients will be notified and refunded automatically if no progress has been made.

7. PLATFORM MEDIATION

In the event of a dispute:

  • FIXTORS  may act as a neutral mediator between both parties.
  • Both parties must cooperate and submit evidence as requested.
  • FIXTORS’s decision is final and binding for refund eligibility.

8. CONTACT FOR DISPUTES

For any refund- or cancellation-related issues, contact us at:support@fixtors.com

IN WITNESS WHEREOF, the parties have executed this Agreement:

FIXTORS / UNILINKED LLC